- Jewelry Care
- Mission
- Shipping
- Exchanges & Returns
CARE
If you show love to your jewelry it will love you back! Bronze and Silver Jewelry will oxidize over time with everyday wear and exposure. Use a polishing cloth regularly to restore shine and luster back to your Catori Life pieces. Make sure to remove your jewelry before swimming or showering and store in a safe, clean and dry location.
We are lovers of the earth and all of her magic.
Global healing is a huge part of our mission and we are grateful to do our part to restore and protect this beautiful wild earth that is our home. We strive to operate our company with integrity and care so that it might make a positive difference in the world.
MINDFULLY MADE
Catori Life Jewelry is made with care in the USA using responsibly sourced and organic materials. Our pieces are made with ethically sourced and recycled metals. We are continuously looking to better our business and material sourcing from the jewelry itself to the packaging we ship in.
REFORESTATION
For every piece of jewelry sold we gratefully plant 30 trees through our partnership with The Eden Projects. Our mission is to recreate healthy forest systems that restore hope alleviate suffering, empower people and build local economies in impoverished communities.
OUR PROCESS
All orders are shipped from Santa Fe, NM. Please note that we are a small business and we personally make, package and ship your order. We try our best to have our pieces in stock so they are ready to ship but in some cases pieces are made to order.
Silver and Gold orders are custom made and can take 2-4 weeks, please kindly allow this time for your order to be thoughtfully created and shipped unless otherwise agreed upon. If you need something by a specific date or need an order rushed please contact us directly at customercare@catorilife.com and we will do our best to accommodate you.
- We happily offer free shipping for orders over $150 via USPS Priority or First Class Mail with tracking worldwide.
- Signatures are required for orders over $500.
- All shipments come with tracking.
- We are not responsible for lost or stolen packages.
INTERNATIONAL SHIPMENTS
Worldwide shipping available with free shipping on orders over $150 USD. All international orders are shipped via USPS First Class. Please allow 10-21 business days for your order to arrive.If you need an order by an earlier date please email us at customercare@catorilife.comand we will assist you further.
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
- All shipments come with tracking.
- We are not responsible for lost or stolen packages.
14 DAY EXCHANGE
We want you to be happy with your new jewelry and we offer a 14 day exchange policy. If for any reason you are not happy with your new pieces you can contact us directly at customercare@catorilife.com to return or exchange your item within 14 days of delivery. We will send you a complimentary return label to make the exchange as easy for you as possible.
We must be notified of exchanges within 14 days of receipt on unworn jewelry.
** This does not apply to sale items, custom made or solid Gold orders.
CANCELLATIONS
If you would like to cancel an order please contact us within 24 hours. For all exchanges please email customercare@catorilife.com
All custom made gold jewelry as well as sale pieces are final sale and may not be exchanged or returned.
REPAIRS
For all repair inquiries, please email customercare@catorilife.com
Please include your name, photo of the damage, description and proof of purchase. All repairs are subject to shipping charges. We will do our best to help you. We reserve the right to deny unreasonable repairs and exchanges.
Jewelry Care
CARE
If you show love to your jewelry it will love you back! Bronze and Silver Jewelry will oxidize over time with everyday wear and exposure. Use a polishing cloth regularly to restore shine and luster back to your Catori Life pieces. Make sure to remove your jewelry before swimming or showering and store in a safe, clean and dry location.
Mission
We are lovers of the earth and all of her magic.
Global healing is a huge part of our mission and we are grateful to do our part to restore and protect this beautiful wild earth that is our home. We strive to operate our company with integrity and care so that it might make a positive difference in the world.
MINDFULLY MADE
Catori Life Jewelry is made with care in the USA using responsibly sourced and organic materials. Our pieces are made with ethically sourced and recycled metals. We are continuously looking to better our business and material sourcing from the jewelry itself to the packaging we ship in.
REFORESTATION
For every piece of jewelry sold we gratefully plant 30 trees through our partnership with The Eden Projects. Our mission is to recreate healthy forest systems that restore hope alleviate suffering, empower people and build local economies in impoverished communities.
Shipping
OUR PROCESS
All orders are shipped from Santa Fe, NM. Please note that we are a small business and we personally make, package and ship your order. We try our best to have our pieces in stock so they are ready to ship but in some cases pieces are made to order.
Silver and Gold orders are custom made and can take 2-4 weeks, please kindly allow this time for your order to be thoughtfully created and shipped unless otherwise agreed upon. If you need something by a specific date or need an order rushed please contact us directly at customercare@catorilife.com and we will do our best to accommodate you.
- We happily offer free shipping for orders over $150 via USPS Priority or First Class Mail with tracking worldwide.
- Signatures are required for orders over $500.
- All shipments come with tracking.
- We are not responsible for lost or stolen packages.
INTERNATIONAL SHIPMENTS
Worldwide shipping available with free shipping on orders over $150 USD. All international orders are shipped via USPS First Class. Please allow 10-21 business days for your order to arrive.If you need an order by an earlier date please email us at customercare@catorilife.comand we will assist you further.
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
- All shipments come with tracking.
- We are not responsible for lost or stolen packages.
Exchanges & Returns
14 DAY EXCHANGE
We want you to be happy with your new jewelry and we offer a 14 day exchange policy. If for any reason you are not happy with your new pieces you can contact us directly at customercare@catorilife.com to return or exchange your item within 14 days of delivery. We will send you a complimentary return label to make the exchange as easy for you as possible.
We must be notified of exchanges within 14 days of receipt on unworn jewelry.
** This does not apply to sale items, custom made or solid Gold orders.
CANCELLATIONS
If you would like to cancel an order please contact us within 24 hours. For all exchanges please email customercare@catorilife.com
All custom made gold jewelry as well as sale pieces are final sale and may not be exchanged or returned.
REPAIRS
For all repair inquiries, please email customercare@catorilife.com
Please include your name, photo of the damage, description and proof of purchase. All repairs are subject to shipping charges. We will do our best to help you. We reserve the right to deny unreasonable repairs and exchanges.
