FREE SHIPPING IN THE US FOR ORDERS OVER $100

Shipping & Returns

SHIPPING
 
DOMESTIC SHIPMENTS
All orders are processed and shipped Tuesday – Friday from 9am – 4pm from Santa Fe, NM. Please allow 2-5 business days for your order to be processed and shipped. Orders placed after 1pm on Friday will ship the following week.
*Please note that some items are handmade just for you to order
and require a little more time. Processing times will be listed on those items.

FREE SHIPPING:
We offer free shipping for domestic orders over $50 via USPS Priority or
First Class Mail with tracking. Signatures are required for orders over $500.
 
All shipments come with tracking. We are not responsible for lost or stolen packages. 
 

INTERNATIONAL SHIPMENTS

All international orders are shipped via USPS First Class.

Please allow 10-21 business days for your order to arrive.

If you need an order by an earlier date please email us at sayhello@catorilife.com

and we will assist you further. 

 

Duties and taxes are not included in the total at checkout.

They are determined by the customs agency within the destination country.

Although charges are not always incurred, assessment of duties and

taxes will be based on the value of the order and the tax-free threshold,

if it exists, for goods imported into the destination country.

Payment of any duties and import taxes is the responsibility of the recipient,

and these fees are collected at the time of delivery.

 

All shipments come with tracking. We are not responsible for lost or stolen packages. 

 

EXCHANGES

All sales are final and we do not offer refunds.

If you would like to cancel an order please contact us within 24 hours. 

For all exchanges please email sayhello@catorilife.com.

We must be notified of  exchanges within 7 days of receipt on all unworn jewelry.

All custom and sale pieces are final sale and may not be exchanged.

  

 REPAIRS

For all repair inquiries, please email sayhello@catorilife.com

Please include your name, photo of the damage, description and proof of purchase.

All repairs are subject to shipping charges.

We will do our best to help you.

We reserve the right to deny unreasonable repairs and exchanges.