Ethically made Jewelry | FREE WORLDWIDE SHIPPING ON ORDERS OVER $150

SHIPPING + RETURNS

Orders are shipped Tuesdays and Thursdays from Santa Fe, NM. Please note that we personally make, package and ship your order. We try our best to have our pieces in stock so they are ready to ship but in some cases pieces are made to order. 
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Silver and Gold orders are custom made and can take 2-4 weeks, please kindly allow this time for your order to be thoughtfully created and shipped unless otherwise agreed upon.  If you need something by a specific date or need an order rushed please contact us directly at customercare@catorilife.com  and we will do our best to accommodate you. 
 

SHIPPING

FREE SHIPPING:
Receive free shipping for orders over $150 via USPS Priority or
First Class Mail with tracking worldwide.  Signatures are required for orders over $500.
 
All shipments come with tracking. We are not responsible for lost or stolen packages. 
 
 
INTERNATIONAL SHIPMENTS
Worldwide shipping available with free shipping on orders over $150 USD.  All international orders are shipped via USPS First Class. Please allow 10-21 business days for your order to arrive.If you need an order by an earlier date please email us at customercare@catorilife.comand we will assist you further. 
Duties and taxes are not included in the total at checkout.  They are determined by the customs agency within the destination country.  Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
 
All shipments come with tracking. We are not responsible for lost or stolen packages. 
 

EXCHANGES & RETURNS

We are now offering a 30 day money back option. If for any reason you are not happy with your jewelry you can contact us to return or exchange your item within 30 days of delivery. ** This does not apply to sale items, custom made or solid Gold orders. 
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If you would like to cancel an order please contact us within 24 hours. For all exchanges please email customercare@catorilife.com
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We must be notified of  exchanges or returns within 30 days of receipt on all unworn jewelry.
All custom, gold and sale pieces are final sale and may not be exchanged or returned. 
  
 REPAIRS
For all repair inquiries, please email sayhello@catorilife.com
Please include your name, photo of the damage, description and proof of purchase.
All repairs are subject to shipping charges.
We will do our best to help you.
We reserve the right to deny unreasonable repairs and exchanges.