Shipping & Exchanges

  • Free Shipping worldwide for orders over $150
  • Free Exchanges
  • 21 Day Returns
  • All shipments come with tracking
  • Orders ship within 1-2 business days. 
  • Custom gold or silver orders are custom made and have a longer production time. Please check the listing or email customercare@catorilife.com for a shipping estimate.

 

    RETURNS & EXCHANGES
    Need to return or exchange an item? Visit returns.catorilife.com to initiate your return of unworn, undamaged jewelry within 21 days. Make sure to keep your original packaging and order slip to include in the return package so that we can process your return. 
    We will not accept unapproved returns and exchanges. 
    We charge a $10 restocking fee for returns. Exchanges are free. 
    Gold and Sale items are Final Sale and cannot be returned or exchanged. 
    CANCELLATIONS  
    Made a mistake? Email customercare@catorilife.com within 1 hour of placing the order so we can help you cancel it. 
    REPAIRS
    Repairs can be made within 1 year of purchase and may be subject to a repair fee. For all repair inquiries, please email customercare@catorilife.com
    Please include your name, photo of the damage, description and proof of purchase or original order number. All repairs are subject to shipping charges. We will do our best to help you. We reserve the right to deny unreasonable repairs and exchanges.
     
    INTERNATIONAL SHIPMENTS
    Please note orders may take longer to arrive due to Corona Virus. We offer international shipping via USPS & UPS. Please choose the method that is best for your country.  
    Duties and taxes are not included in the total at checkout.  They are determined by the customs agency within the destination country.  Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

    Please note that due to corona virus and severe weather mail delays can be expected. We do our best to make sure your package arrives in a timely manner however we are not responsible for delayed, lost or stolen packages.