Shipping & Exchanges

**Silver and Gold orders are custom made just for you. Please allow 2-4 weeks for your order to be mindfully created and shipped. 

SHIPPING

All orders are shipped from Santa Fe, NM. Please note that we are a small business and we personally make, package and ship your order. We try our best to have our pieces in stock so they are ready to ship but in some cases pieces are made to order. Kindly allow up to 7-10 business days for your order to be thoughtfully created and shipped. 

 

** Just to be clear, If you choose 2 day priority shipping it DOES NOT mean you will receive it within 2 days. It means that once make make and process your order we will SHIP it priority rather than first class. 

 

If you need something by a specific date or need an order rushed please contact us directly at customercare@catorilife.com  and we will do our best to accommodate you. 

Silver and Gold orders are custom made and can take 2-4 weeks.

 

FREE SHIPPING
  • We happily offer free shipping for orders over $150 via USPS Priority or First Class Mail with tracking worldwide.
  • Signatures are required for orders over $500.
  • All shipments come with tracking.
  • We are not responsible for lost or stolen packages. 
 

INTERNATIONAL SHIPMENTS

Worldwide shipping available with free shipping on orders over $150 USD.  All international orders are shipped via USPS First Class. Please allow 10-21 business days for your order to arrive.

Duties and taxes are not included in the total at checkout.  They are determined by the customs agency within the destination country.  Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

  • All shipments come with tracking.
  • We are not responsible for lost or stolen packages.  

 

14 DAY EXCHANGE

We want you to be happy with your new jewelry and we offer a 14 day exchange policy. If for any reason you are not happy with your new pieces you can contact us directly at customercare@catorilife.com to  exchange your item within 14 days of delivery. We will send you a complimentary return label to make the exchange as easy for you as possible.

We must be notified of  exchanges within 14 days of receipt on unworn jewelry.

** This does not apply to sale items, custom made or solid Gold orders. 

 

 CANCELLATIONS  

If you would like to cancel an order please contact us within 24 hours. For all exchanges please email customercare@catorilife.com

 

All custom made gold jewelry as well as sale pieces are final sale and may not be exchanged or returned. 

  

REPAIRS

For all repair inquiries, please email customercare@catorilife.com

Please include your name, photo of the damage, description and proof of purchase. All repairs are subject to shipping charges. We will do our best to help you. We reserve the right to deny unreasonable repairs and exchanges. 

RETURNS

We do not take returns.