Shipping & Exchanges

SHIPPING

  • We offer FREE SHIPPING for all orders over $100
  • Most orders are made and ready to ship within 2-3 business days. 
  • Custom gold or silver orders are custom made and have a longer production time. Please check the listing or email us for a shipping estimate.

All orders are shipped from Santa Fe, NM. Please note that we are a small business and we personally make, package and ship your order. We try our best to have our pieces in stock so they are ready to ship but in some cases pieces are made to order. 

PRIORITY SHIPPING | If you choose 2 day priority shipping it DOES NOT mean you will receive it within 2 days. It means that once we make and process your order we will SHIP it priority rather than first class. 

If you need something by a specific date or need an order rushed please contact us directly at customercare@catorilife.com and we will do our best to accommodate you. 

  • Signatures are required for orders over $500.
  • All shipments come with tracking.
  • We are not responsible for lost or stolen packages. 
     

    INTERNATIONAL SHIPMENTS

    Please note orders may take longer to arrive due to Corona Virus. We offer three international shipping methods: USPS, DHL & UPS. Please choose the method that is best for your country.  

    Duties and taxes are not included in the total at checkout.  They are determined by the customs agency within the destination country.  Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

    • All shipments come with tracking.
    • We are not responsible for lost or stolen packages.  

    14 DAY EXCHANGE

    We want you to be happy with your new jewelry and we offer a 14 day exchange policy. If for any reason you are not happy with your new pieces you can contact us directly at customercare@catorilife.com to  exchange your item within 14 days of delivery. 

    We must be notified of exchanges within 14 days of receipt on unworn jewelry. Customer is responsible for return shipping costs and we will re-ship the new item within the US for free. 

    ** This does not apply to sale items, custom made or solid Gold orders. 

    We do not take returns. 

    HOLIDAY ORDERS 

    Orders Expected for Arrival by Christmas must be placed by December 15th for international orders using DHL and December 18th for Domestic Orders. 

     CANCELLATIONS  

    If you would like to cancel an order please contact us within 24 hours. For all exchanges please email customercare@catorilife.com 

    All custom made gold jewelry as well as sale pieces are final sale and may not be exchanged or returned. 

    REPAIRS

    Repairs can be made within 1 year of purchase. For all repair inquiries, please email customercare@catorilife.com

    Please include your name, photo of the damage, description and proof of purchase or original order number. All repairs are subject to shipping charges. We will do our best to help you. We reserve the right to deny unreasonable repairs and exchanges.