Shipping & Exchanges

  • Free Domestic Shipping for orders over $150
  • Easy 30 Day Exchanges
  • All shipments come with tracking
  • Orders ship within 1-2 business days. 
  • Custom gold or silver orders are custom made and have a longer production time. Please check the listing or email customercare@catorilife.com for a shipping estimate.

 

    RETURNS & EXCHANGES
    Need to exchange an item? Visit returns.catorilife.com to initiate your exchange of unworn, undamaged jewelry within 30 days for domestic orders and 45 days for international orders. Please make sure to keep your original packaging and order slip to include in the  package so that we can process your exchange.
    We will not accept unapproved exchanges. We do not accept returns. Gold and Sale items are Final Sale and cannot be exchanged. 
    CANCELLATIONS  
    Made a mistake? Please email us at customercare@catorilife.com within one hour of ordering and we will do our best to help cancel it. Please note once an order is placed we cannot guarantee it’s cancellation.
    REPAIRS
    Repairs can be made within 1 year of purchase and may be subject to a repair fee. For all repair inquiries, please email customercare@catorilife.com
    Please include your name, photo of the damage, description and proof of purchase or original order number. All repairs are subject to shipping charges. We will do our best to help you. We reserve the right to deny unreasonable repairs and exchanges.
     
    INTERNATIONAL SHIPMENTS
    Please note orders may take longer to arrive due to Corona Virus. We offer international shipping via USPS & UPS. Please choose the method that is best for your country.  
    Duties and taxes are not included in the total at checkout.  They are determined by the customs agency within the destination country.  Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. If package is refused and returned to us we will refund the amount minus a 25% restocking fee. 

    Please note that due to corona virus and severe weather mail delays can be expected. We do our best to make sure your package arrives in a timely manner however we are not responsible for delayed, lost or stolen packages.