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Ethically Made Jewelry That Gives Back Read our Mission

Shipping & Exchanges

  • We offer Free Shipping on Domestic Orders in the US. 
  • Easy 30 Day Exchanges
  • All shipments come with tracking
  • Orders ship typically within 1-3 business days. 
  • Gold orders are custom made and have a longer production time. Please check the listing or email customercare@catorilife.com for a shipping estimate.

Thank you for choosing to purchase Catori Life Jewelry! Below are our policies and we hope this answers any questions you may have. Please note we are a small intentional brand, with real people who lovingly care for your orders. We do our very best to assist you and offer our best service, and we appreciate your kindness and patience while we do so. 

If you have any questions you cannot find an answer to please email us at customercare@catorilife.com and our amazing customer care manager Alyssa will be happy to help!

**Please note that due to Covid-19 and severe weather, mail delays can be expected. We do our best to make sure your package arrives in a timely manner however we are not responsible for delays.

DOMESTIC SHIPMENTS | USA

Shipments within the US typically take 1-3 business days to process before shipping. We offer USPS First Class with a 3-5 day shipping timeframe, UPS Next Day Air, and UPS 2nd Day. Timeframes do not include our 1-3 day processing time and all timeframes are based on business days. Please note that sometimes packages take a bit longer to arrive due to postal delays and this is out of our control.

These shipping timelines are estimates and although standard, not guaranteed.

INTERNATIONAL SHIPMENTS

Current estimated shipping time for international orders is 3 - 4 weeks via USPS First Class. 
Please note - Orders may take longer to arrive due to Covid-19 related delays, and given timeframes should serve only as estimates. We recommend choosing UPS shipping, if you need something in a hurry.
Duties and taxes are not included in the total at checkout.  They are determined by the customs agency within the destination country.  Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. If package is refused and returned to us we will refund the amount minus a 25% restocking fee. 
    RETURNS & EXCHANGES
    Need to exchange an item? Visit returns.catorilife.com to initiate your exchange of unworn, undamaged jewelry within 30 days for domestic orders and 45 days for international orders. Please make sure to keep your original packaging and order slip to include in the  package so that we can process your exchange.
    We will not accept unapproved exchanges. We do not accept returns. Gold, Perfumes, and Sale items are Final Sale and cannot be exchanged. 
    CANCELLATIONS  
    Made a mistake? Please email us at customercare@catorilife.com within one hour of ordering and we will do our best to help cancel it. Please note once an order is placed we cannot guarantee it’s cancellation.
    REPAIRS
    We do our best to help with repairs if we can, however please note that not all jewelry is repairable. If a repair is possible we offer assistance within 1 year of purchase and may be subject to a repair fee. If a repair is not possible we do offer recycling and can help with a replacement if needed. For all repair inquiries, please email Please include your name, photo of the damage, description and proof of purchase or original order number. All repairs are subject to shipping charges. We will do our best to help you. We reserve the right to deny unreasonable repairs and exchanges.
     
    ROUTE INSURANCE
    We offer Route —a third party insurance and tracking solution—  on every order to give our customers the best possible delivery experience. Route provides protection for your package in the event that it gets lost, stolen, or damaged while in transit.
    Route is automatically added to your cart at checkout, though you do have the option to "unselect" and decline coverage. If Route is selected, you'll receive an email confirmation and details on how to file a claim if needed. You can also file a claim here.
    Please note that if Route coverage is declined, we are not responsible for lost, stolen, or damaged packages, and cannot help with a replacement or refund.

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