Answers to the questions we hear most, from what our jewelry is made of to how made-to-order works. Can't find what you need? Email us at customercare@catorilife.com.

 

About Our Jewelry

Is Catori Life jewelry solid gold?

Yes. Our gold jewelry is cast in solid 10k, 14k or 18k recycled gold, not plated or filled, and every gold piece is made to order for you. The one exception is our gold vermeil chains.

What is Catori Life jewelry made from?

Every piece is made from 100% recycled gold, sterling silver or bronze, so no newly mined metal goes into our jewelry. Our stones are natural and ethically sourced.

Where is Catori Life jewelry made?

Our jewelry is ethically handmade in the USA. Catori Life is an independent, woman-owned brand based in Santa Fe, New Mexico, designing and making jewelry since 2015.

Can I swim or shower in my jewelry?

Yes, with one exception. Our collection is made from solid metals and is safe to swim and shower in. Please take off our gold vermeil chains before getting them wet: vermeil is a beautiful choice for chains, but it isn't waterproof, and regular water exposure will shorten its life.

My jewelry looks dull or tarnished. How do I shine it?

It is easy to bring back the shine. Our Materials & Care page walks you through cleaning and caring for each metal.

Do you offer half sizes?

Yes, for gold. Because our gold pieces are made to order, we can make them in half sizes. Bronze and silver come in full sizes only. If you are between sizes, we recommend sizing down, and domestic exchanges for sizing are free.

 

Made to Order & Shipping

How long do made-to-order pieces take?

Made-to-order pieces take 2 to 5 weeks to make and ship. In-stock pieces ship within 1 to 3 business days. Need it by a specific date? Email us at customercare@catorilife.com and we will let you know if we can expedite it.

I placed an order but haven't received tracking information.

Once your order ships, you will receive an email with your tracking number. If you don't see it, please check your spam folder or reach out to our care team.

Can I change or cancel my order?

Please email us at customercare@catorilife.com as soon as possible and we will do our best to help. Once an order is placed, we can't guarantee that it can be changed or cancelled.

Do you ship internationally?

Yes, we ship worldwide. Shipping rates vary by location and are calculated at checkout. We offer standard economy (USPS) and expedited (UPS) shipping to most countries.

My order is being returned to sender. What happens now?

Please reach out as soon as you notice your package is being returned. This can happen for a few reasons, and we will work with you to make sure you are taken care of. If a package comes back to us without notice, we will get in touch to offer solutions.

My order says delivered, but I haven't received it.

Please contact us within 5 days of the "delivered" status. We also recommend checking with your local post office or courier, around your property, and with neighbors. If you added Route insurance to your order, you can file a claim with Corso here for a fast replacement.

My order hasn't arrived yet. Can you speed up delivery?

Once a package leaves our studio, delivery is in the carrier's hands and we can't speed it up. If tracking hasn't updated for more than 7 days (domestic) or 20 days (international), please contact customercare@catorilife.com.

 

Sales & Discount Codes

Are any collections excluded from sales or discount codes?

Yes. The Artifact, Gold, One of a Kind, Ritual Perfume and Gift Set collections, along with sale collections, are excluded from flash sales and discount codes.

I bought something just before a sale. Will you price match?

We can only honor sale pricing during the advertised sale window, so we don't offer price matching for earlier orders. As a small business, we keep these guidelines to stay consistent and fair to every customer. Thank you for understanding.

 

Looking for exchanges and returns? Read our full shipping & exchange policies.